Reference

Open your privacy choices before joining

Your 5svip privacy controls cover account details, wallet activity, cookies, and device sessions before you enter Sic Bo, Symbols of Egypt, or Football Betting.

Account data clarityDANA OVO GoPay QRISCookie controlsDevice session checks
5svip Open your privacy choices before joining
PRIVACY CONTACT

Contact us about privacy requests

Privacy help is available through the same account channels you use after joining, so your request can be matched to the correct wallet and device history.

Live chat Use live chat daily from 09:00 to 01:00 WIB for privacy questions tied to account access, cookies, or device sessions. We ask for your account ID before discussing stored wallet details.
Email privacy team Send privacy requests to [email protected] with your account ID, contact number, and the request type. Do not include your password, wallet PIN, or full identity document in the first message.
Account ticket Open Account > Help > Privacy Request when you are logged in. This path attaches your active session, device type, and request category so our team can respond without asking again.
DATA HANDLING

Control account data and cookies

Your account data is handled in layers: identity details for access, wallet records for DANA, OVO, GoPay, and QRIS activity, cookies for site function, and device logs for session safety.

Account details

We use your phone number, login name, and password data to create account access and keep your session linked to you. You can request corrections when those details no longer match.

Wallet records

DANA, OVO, GoPay, and QRIS references are kept to match deposits, withdrawal checks, refunds, and support questions. We do not ask for your wallet PIN or full app login details.

Cookie choices

Cookies help remember language, session state, and basic site settings. You can clear them through your browser, though you may need to log in again after clearing saved session data.

Device sessions

We log device type, browser, IP signal, and login time to spot unusual access. Check Account > Security > Active devices if you want to close a session you do not recognise.

Retention periods

Some account and wallet records stay while your account remains active or while transaction checks are required. Deletion requests are handled after security, payment, and legal checks are complete.

Change requests

Ask us to correct, access, or remove eligible data through live chat, [email protected], or the account ticket path. We confirm ownership before changing anything tied to your wallet.

Ask privacy questions before you join

Privacy questions usually come before you open an account, add a wallet, or switch devices. We answer them directly because your account data, payment references, cookies, and session records all affect how your privacy request is handled. If your question involves access or eligibility, our answer depends on local law and is available only where local law permits.

We collect details needed to create and protect your account, such as login name, phone number, password data, device signal, and session time. Wallet references are added only when you use DANA, OVO, GoPay, or QRIS.

We use payment references to match deposits, withdrawal checks, refunds, and support requests to your account. We do not need your wallet app password or PIN to confirm a transaction reference.

Yes, you can request eligible account data through live chat, [email protected], or Account > Help > Privacy Request. We verify your account ID and phone number before sending any account-related data.

You can ask us to correct details that are wrong or out of date. For changes tied to wallet activity, we may check a recent DANA, OVO, GoPay, or QRIS reference first.

Cookies help keep you logged in, remember language choices, and maintain basic site settings. If you clear cookies in your browser, your saved session may close and require a fresh login.

We keep account, wallet, and support records for as long as they are needed for account service, transaction checks, security checks, and legal duties. Eligible deletion requests are handled after those checks.

Contact live chat during 09:00 to 01:00 WIB, email [email protected], or use Account > Help > Privacy Request. Include your account ID and request type, but never send your password.